CALLMaster Tour - Set-Up Phone Ports

CALLMaster Tour - Set-up Ports

The Ports table lets you configure how each port or phone line answers and/or makes calls. Every call begins in the Port table. It defines how many rings to wait before answering, what to say first (greetings), and where to go next (application).

CALLMaster has already created Port records based on the number of lines supported. Let's view those records first.

Access the Ports table from the CALLMaster Manager Menu Bar by selecting Manage | Ports.

Remember, on the Manager's Grid View you can simply highlight the record you are interested in and see the record details in the Edit View section.
Now let's edit the ports.

First, we want to set port number one as Attendant and verify some of the settings. To do this, highlight the existing record for port number 1 on the Grid View. On the Edit View,
- set 'Application' to "Attendant" using the drop down list box;
- make sure the 'Answer Ringing' is enabled and set to answer 'After' 1 ring;
- verify the Greeting File IDs for Morning, Afternoon and Evening greetings are set to prompts 19, 20 and 21, the Closed greeting prompt is 203 and Holiday greeting prompt is 209. We will re-record these later in the tour.
You can change all the other ports to the same settings as Port 1.
Since we want to turn message waiting lights on/off, we must activate a port to make outbound calls. Otherwise, CALLMaster will be unable to make the call it needs to make to turn on the light. If none of the phone ports has Setting 'Make Outbound Calls' enabled, notification will NOT occur.
- As notification calls are attempted starting at the highest available port, select your highest numbered port. In a 4-line system, this is port 4. Highlight port 4 and enable ‘Make Outbound Calls’ in the 'Settings' section.

NOTE: Message lights are only application for the Telephone Network and does not apply for IP integration.

Save your work by clicking on the 'Save' button. If you don't want to save the record (or changes to the record), close the window and answer ‘no’ to the save prompt.

If you have a 4-port analog system, your port records should have information as shown below:

Port Records
Port #	Application	Audiotex Start Module	Port Type Outbound	Port Greeting File IDs (Morning, Afternoon, Evening, Closed, Holidays)
1	Attendant	3	No	19, 20, 21, 203, 209
2	Attendant	3	Yes	19, 20, 21, 203, 209
3	Attendant	3	Yes	19, 20, 21, 203, 209
4	Attendant	3	Yes	19, 20, 21, 203, 209

Now that we've instructed the Port to use the Attendant application, the next thing we'll want to do is make Attendant records.

Note: At this point, Out Dialing users should skip to the section called ‘Audiotex’ in this chapter. Take the Audiotex portion of the tour, and then skip to Out Dial.

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