Uninstall CALLMaster

Follow the steps below to uninstall CALLMaster Software, Dialogic Drivers and the Prerequisite Software.

To Uninstall CALLMaster

  1. Before you uninstall CALLMaster confirm that the CALLMaster Service is stopped.  You can see the status of the CALLMaster Service by opening the Control Panel/Administrative Tools/Services window.  If CALLMaster service is running then the Status column will show “Started” otherwise the Column will be blank if the Service is stopped.  If the status is “Started” then select the CALLMaster entry and right Click then choose “Stop” or click the square “Stop” button on the toolbar to stop the service.  You may need to Refresh or close and open the Services window to get the latest status.
  2. To uninstall the CALLMaster software, open the “Add/Remove Programs” or "Uninstall Programs" window in the Control Panel.  Select the CALLMaster entry and it will expand and display ‘Change’ and ‘Remove’ buttons.  Click Remove and follow the uninstall wizard to completely remove the CALLMaster software.
  3. If no files were created (i.e. log files or audio recordings) since the program was installed then the un-installation will remove all the folders it created \Program Files\CALLMaster\ and all its sub folders.  If any files were created then those files and the folders that contain them will not be removed.  Check and manually delete the main CALLMaster folder if it exists.

To Uninstall Dialogic System Software

  1. Before uninstalling the Dialogic System Software confirm that the “Dialogic System Service” is not running.  You can see the status of the Dialogic System Service by opening the Control Panel/Administrative Tools/Services window.  If Dialogic System Service is running then the Status column will show “Started” otherwise the Column will be blank if the Service is stopped.  If the status is “Started” then select the Dialogic System Service entry and right click then choose “Stop” or click the square “Stop” button on the toolbar to stop the service.  You may need to Refresh or close and open the Services window to get the latest status.
  2. In the “Add/Remove Programs” or "Uninstall Programs" window select “Dialogic System Release 6.0 PCI Redistributable Edition” and click ‘Remove’.  If the service is not stopped, a pop up message will tell you to stop it before removing.  See the above paragraph for details.
    1. You have the option of saving your current Dialogic configuration.  You may choose to save these settings if you plan to reinstall or upgrade the Dialogic Software otherwise click ‘No’.  Then click ‘OK’ to remove the Dialogic software.
  3. When complete you will be prompted to reboot, choose ‘Yes’ and reboot the computer.

To Uninstall CALLMaster Prerequisites

After uninstalling CALLMaster you can uninstall the additional components and prerequisites if desired or you may leave them on your system if used by other programs or plan to reinstall CALLMaster.  Uninstall the components in the order listed below.

  1. Uninstall SQL Server.
     In the “Add/Remove Programs” or "Uninstall Programs" window select Microsoft SQL Server 2008 and click ‘Remove’.  In the ‘Components Selection’ window, select ‘Remove SQL Server 2008 instance components’,  ‘SQLEXPRESS Database Engine’ and ‘Workstation Components’, then click ‘Next’ then ‘Finish’ to uninstall SQP Server Express.   A “Setup Progress” window will display the removal progress and display the status of the components removed.  When done they should all have a green check mark and status: Setup Finished.
    Then press ‘F5’ or close and reopen the “Add/Remove Programs” or "Uninstall Programs" window to refresh the displayed list of installed programs.  Only the “Microsoft SQL Server Native Client” should still be listed.  Select that entry and click ‘Remove’ to remove that component from the computer.
  2. Uninstall “ Microsoft .NET Framework 3.5 SP1, 3.0 and 2.0”
         In the “Add/Remove Programs” or "Uninstall Programs" window select “Microsoft .NET Framework 3.5 SP1” and click ‘Remove’ and then “uninstall” to uninstall that component.  .NET Framework 3.0 and 2.0 can both be uninstalled in the same manner.

The computer now is back to the state it was before you started installing CALLMaster.  If you left a Dialogic board in the machine when it reboots it will display the “Found New hardware” wizard which you can cancel and run at another time or after you reinstall the Dialogic software or remove the board to avoid this message.