CALLMaster is shipped with the AttendantActivityLog disabled. To activate Attendant logging, using the CALLMaster Manager, select Parameters | System and add the codes 'AAL' to the 'System Settings' field. To disable, just delete the code 'AAL'.
Note: Once activated, the AttendantActivityLog will start collecting data records. It is the Administrator’s responsibility to periodically archive data and remove records from the log. Otherwise the size of the database could grow to a size that inhibits proper operation of the system.
For the Attendant the events that are logged are:
| Event | Type | Event | Type |
| FIRST | 100 | VOICE MAIL | 107 |
| BLIND TRANSFER | 101 | AUDIOTEX | 108 |
| SUPERVISED TRANSFER | 102 | AUDIOTEX KEY | 109 |
| SCREENED TRANSFER | 103 | ALTERNATE MESSAGE | 110 |
| BLOCKED TRANSFER | 104 | LOG INTO MAILBOX | 111 |
| DIRECTORY | 105 | DISABLED | 112 |
| MAILBOX MESSAGE | 106 | SUPERVISED ENDED | 113 |
Each Attendant event is stored in the table AttendantActivityLog. Each event record contains the following information:
| Field Name | Description |
| EventID | Unique ID for activity event |
| Type | Event type code (see above) |
| Date and Time | Event Date and Time |
| Description | Event description |
| ExtensionID | ExtensionID selected |
| Event Data | Event data |
| Notes | User defined note field; contains result of transfer e.g. connect, alternate attendant |
| Port | The port number the call came in on. |
| DNIS | The DNIS forwarded by the phone switch/service |
| CallerID | The Caller ID forwarded by the phone switch/service |
| Number To Dial | The Numer to dial obtained from the Attendant record |
| Secs | The length of the call in seconds |