Supported Operating Systems: 
Windows XP, Vista, Win 7, 2003/2008 Server,. 

Prerequisite Software for XP, 2003/2008 Server: 
Microsoft .Net3.5 Framework

Prerequisite Software for Windows XP Only
For other operating systems, skip to step#2.

1.	CALLMaster Prerequisite Software Installation
Check for Prerequisite Software on your computer.
1.1.	Verify  the prerequisite programs are installed on the computer
1.1.1.	Confirm by opening the Control Panel‘s “Add/Remove Programs” or “Uninstall Programs” window, which lists all the currently installed software.  Check that the following entry is listed:
 “Microsoft .Net3.5 Framework SP1”
1.1.2.	If this entry is listed skip to step2.  Otherwise download and install the prerequisite before continuing to step 2.  

1.2.	Download and save in My Documents folder.
dotnetFx35Setup.exe - to install “Microsoft .Net Framework 3.5 SP1”

1.3.	Installing Prerequisite Software
1.3.1.	Run dotnetFx35Setup.exe by double clicking it.  This program installs the .Net3.5 Framework files.  This installation takes about 10-20 minutes to download any needed files and install.
1.3.2.	When done, the installation can be confirmed by viewing the “Add/Remove Programs” or “Uninstall Programs” window in the control panel.  Check that the following entry is listed:
 “Microsoft .Net Framework 3.5 SP1”
1.3.3.	If the “Add/Remove Programs” or “Uninstall Programs” window was open already, select it and press ‘F5’ or close and open the window to refresh the list.  Once the above prerequisite is confirmed to be installed you can proceed with the CALLMaster installation process.

2.	Dialogic Drivers and Board Installation and Configuration
Dialogic Drivers must be installed prior to installing CALLMaster.  If you have purchased the Dialogic Board with the Dialogic System Software (Drivers) from SpeechSoft you can download the drivers from our website or use the drivers from the CD provided.    To install the drivers and configure the board, continue with this step.  If not then proceed to Step 3.  
If installing from the website, follow the instructions on the website to download, save and extract the required setup files.  Run setup.exe from the downloaded Dialogic folder to start the driver installation.  If you are installing from the CDRom, double click C:\Dialogic60SU250-Vista_Win7\setup.exe from the CDRom drive.  
You must be logged in as the local Administrator.  Follow steps below to install the Dialogic Software (drivers).
If completed then proceed to Step 3.
2.1.	Install Dialogic Software (Drivers) - 
2.1.1.	To install from the website
2.1.1.1.	Create a new folder in My Documents – e.g. DialogicSetup
2.1.1.2.	Download and Extract drivers (zip file) and save in the new DialogicSetup folder.
2.1.1.3.	Check that the DialogicSetup folder contains a new folder .\Dialogic\.  If not then repeat the Step 2.1.3.
2.1.1.4.	Open the DialogicSetup\Dialogic folder and run setup.exe to start the Dialogic System Software Installation.  Continue with Step 2.1.3.
2.1.2.	To install from the CD-ROM
2.1.2.1.	 From the CDRom drive, open folder Dialogic and double click setup.exe.  Continue with Step 2.1.3.
2.1.3.	A pop up message box prompts for the “Drive Letter to Install Dialogic System Software”.  By default “C:” is used and recommended for installation.
2.1.3.1.	The “Dialogic System Release 6.0 Setup” program starts and prompts for and allows you to enter:
2.1.3.1.1.	User Name and Company name.
2.1.3.1.2.	Destination Location: default “C:\Program Files\Dialogic” is recommended.
2.1.3.1.3.	Select features:  Core Runtime Package and Demos are required.  Global Call Protocols and ISDN Protocols, are optional as needed.
2.1.3.1.4.	Accept third party software installation notice.
2.1.3.1.5.	You may receive a pop up message box stating that “Java Runtime Environment” (JRE) was not found.  Click ‘OK’ to continue.
2.1.3.1.6.	Finally click ‘Next’ to start the installation.
2.1.3.1.6.1.1.	If the Dialogic board is already in the computer you will get a “Found new Hardware Wizard” which you can cancel and run later after the Dialogic installation is complete.
2.1.3.1.6.1.2.	When the Dialogic setup is complete it will request to restart the computer.  Choose ‘Yes’ and reboot.

2.2.	Install Board. 
2.2.1.	After the reboot, shutdown the computer and install the Dialogic board.  Start the computer.
2.2.2.	When the computer starts up you will get a “Found new Hardware Wizard”.
2.2.3.	It will request you to allow Windows Update to search for software.  Choose “No, not this time” and click next.  Then check “Install the software automatically [Recommended]” and click ‘Next’.  The wizard will then install the Dialogic driver software for the board and click ‘Finish’.

2.3.	Configure and Start Drivers.
2.3.1.	Now run the Dialogic Configuration Manager to configure the board and start the Dialogic System Software.
2.3.1.1.	Run DCM – Dialogic Configuration Manager by clicking Start/Programs/Intel Dialogic System Release/Configuration Manager – DCM.  This will open the Dialogic Configuration Manager and prompt for a Computer name.  Select ‘Local’ and click ‘Connect’.  A detection window will detect the Dialogic boards physically installed and populate the Configured Devices window.  Confirm you see your board’s model number and icon for each board installed before continuing.
2.3.1.2.	Highlight each board and double click to view properties.  Select the Misc tab, highlight Parameter Disconnect Tone and in the Edit section set Value to Yes, then click Apply and OK.  
2.3.1.3.	Start the Dialogic service by click the green arrow on the toolbar or select System/Start system from the file menu.  The status bar at the bottom of the window will indicate the System status: Start Pending while it is trying to start the service and then it will switch to “Running” and display “System Started”.   You can close the DCM and continue the CALLMaster installation.

3.	CALLMaster Software Installation 
You can install CALLMaster from our website or use the CD-ROM provided by SpeechSoft. 
Make sure that the Prerequisites and the Dialogic System Software are installed before proceeding with the CALLMaster software installation.
You must be logged in as the local Administrator.  
3.1.	If installing from the  website - 
3.1.1.	Create a new folder in My Documents – e.g. CMSetup.
3.1.2.	From the CALLMaster Software Download page, complete and submit form to download.
3.1.3.	Download the CALLMaster Software from Step 3 and save in the new CMSetup folder.
3.1.4.	Extract the files from the zip file to the folder CMSetup.
3.1.5.	Check that the CMSetup folder contains the following files and folders.  If not then repeat the Step 3.1.3.
2 Folder:  .\SqlExpress2008\; .\WIndowsInstaller4_5;
6 Files:  autorun.inf; CMInstall.msi; CMSetup.exe; Setup.exe; InstallGuide.pdf; SetupInstructions.rtf.
3.1.6.	Open the CALLMaster Setup folder “CMSetup” created in step 3.1.1 and run CMSetup.exe by double clicking it.
3.1.7.	Proceed to Step 3.3

3.2.	If installing from the CD-ROM –
3.2.1.	Insert the CD-ROM to initiate the CALLMaster installation
3.2.2.	Proceed to Step 3.3

3.3.	Install CALLMaster
3.3.1.	You are then given a message box with a notice that:
-	You must be logged in as the local Administrator and 
-	SQLExpress 2008 Server will be installed if it is not present on the computer.  Press ‘OK’ to continue.
3.3.2.	The “Windows Installer 4.5” license will be displayed if it is being installed.  Review and click ‘Accept’ to continue.
3.3.3.	If SQL is being installed the “SQL Express License Agreement” will be displayed.  Review and click ‘Accept’ to continue.  
3.3.4.	The “Windows Installer 4.5” will install first.  Once installed, the setup will require you to reboot before proceeding.  Close and save all files on your PC then choose ‘Yes’ to reboot.
3.3.5.	After the system has restarted, the CALLMaster install will automatically continue with the “SQL Server 2008 Express Edition” installation.  The SQL Server installation will take about 10-15 minutes.
3.3.6.	When the SQL Server installation is complete the CALLMaster Software Setup will start.  Click ‘Next’ at the CALLMaster Banner to continue.  
3.3.7.	Review the CALLMaster Setup Wizard, click ‘Next’.
3.3.8.	The CALLMaster License Agreement is presented, review and select “I Agree” and press ‘Next’ if you wish to continue.
3.3.9.	In the next window “Select Installation Folder”, make sure that install CALLMaster for “Everyone” is selected.  By default “C:\Program Files\CALLMaster\” folder is select and recommended for installation, then press ‘Next’ to start the installation.  
3.3.10.	 You will be prompted to confirm installation.  Click Next to start installation.
3.3.11.	There will be several screens displaying the installation progress.  Read the CALLMaster Information for a quick review of CALLMaster, click Next to proceed.  When the “Installation Complete” window is presented, click ‘Close’ to exit.

The CALLMaster installation is now complete.  CALLMaster is ready to be used.  

The CALLMaster Manager and CALLMaster Main Window icons will be placed on your desktop ready for use.

If you have purchased CALLMaster License, make sure you put the CALLMaster License file in the CALLMaster\Data folder before starting CALLMaster.  CALLMaster will run for 30 days in demo mode if the license file is not detected.  

Contact support@speechsoft.com or call SpeechSoft Technical Support (914) 273-1280 x3 if assistance is needed.

To Uninstall CALLMaster
1.	Before you uninstall CALLMaster confirm that the CALLMaster Service is stopped and the CALLMaster Manager is closed.  You can see the status of the CALLMaster Service by opening the Control Panel/Administrative Tools/Services window.  If CALLMaster service is running then the Status column will show “Started” otherwise the Column will be blank if the Service is stopped.  If the status is “Started” then select the CALLMaster entry and right Click then choose “Stop” or click the square “Stop” button on the toolbar to stop the service.  You may need to Refresh or close and open the Services window to get the latest status.
2.	To uninstall the CALLMaster software, open the “Add/Remove Programs” or “Uninstall Programs” window in the Control Panel.  Select the CALLMaster entry and click Remove or Uninstall and follow the uninstall wizard to completely remove the CALLMaster software.  
3.	Any files created (i.e. log files or audio recordings) after the installation will not be removed.  You can safely remove/delete remaining files and folders and manually delete the main CALLMaster folder if it exists.
To Uninstall Dialogic System Software
1.	Before uninstalling the Dialogic System Software confirm that the “Dialogic System Service” is not running.  You can see the status of the Dialogic System Service by opening the Control Panel/Administrative Tools/Services window.  If Dialogic System Service is running then the Status column will show “Started” otherwise the Column will be blank if the Service is stopped.  If the status is “Started” then select the Dialogic System Service entry and right click then choose “Stop” or click the square “Stop” button on the toolbar to stop the service.  You may need to Refresh or close and open the Services window to get the latest status.
2.	In the “Add/Remove Programs” ” or “Uninstall Programs” window select “Dialogic System Release 6.0 PCI Redistributable Edition” and click Remove or Uninstall.  If the service is not stopped, a pop up message will tell you to stop it before removing.  See the above paragraph for details.
2.1.	You have the option of saving your current Dialogic configuration.  You may choose to save these settings if you plan to reinstall or upgrade the Dialogic Software otherwise click ‘No’.  Then click ‘OK’ to remove the Dialogic software.
3.	When complete you will be prompted to reboot, choose ‘Yes’ and reboot the computer.
To Uninstall CALLMaster Prerequisites and SQLExpress Server
After uninstalling CALLMaster you can uninstall SQLExpress Server 2008 and the NET Framework 3.5 SP1 prerequisite if desired or you may leave them on your system if used by other programs or plan to reinstall CALLMaster.  Uninstall the components in the order listed below.
1.	Uninstall SQLExpress Server 2008. 
Microsoft SQLExpress Server 2008 is installed as part of CALLMaster Installation but is not uninstalled with CALLMaster software.  Follow steps below if you wish to uninstall SQLExpress Server 2008.
In the “Add/Remove Programs” or “Uninstall Programs”  window select Microsoft SQL Server 2008 and click ‘Remove’.  In the ‘Components Selection’ window, select ‘Remove SQL Server 2008 instance components’,  ‘SQLEXPRESS Database Engine’ and ‘Workstation Components’, then click ‘Next’ then ‘Finish’ to uninstall SQL Server Express.   A “Setup Progress” window will display the removal progress and display the status of the components removed.  When done they should all have a green check mark and status: Setup Finished. 
Then press ‘F5’ or close and reopen the “Add/Remove Programs” or “Uninstall Programs” window to refresh the displayed list of installed programs.  Only the “Microsoft SQL Server Native Client” should still be listed.  Select that entry and click Remove or Uninstall to remove that component from the computer.

2.	Uninstall “ Microsoft .NET Framework 3.5 SP1, 3.0 and 2.0”
In the “Add/Remove Programs” or “Uninstall Programs” window select “Microsoft .NET Framework 3.5 SP1” and click Remove or Uninstall to uninstall that component.  .NET Framework 3.0 and 2.0 can both be uninstalled in the same manner.

The computer now is back to the state it was before you started installing CALLMaster.  If you left a Dialogic board in the machine when it reboots it will display the “Found New hardware” wizard which you can cancel and run at another time or after you reinstall the Dialogic software or remove the board to avoid this message.