Out Dial - Human, Answering Machine, Fax Detection

CALLMaster receives information from the Dialogic board to enable it to determine the connect type. Various parameters need to be adjusted depending on your Out Dialing program.

1. If you want the system to call a number and leave a message for an answering machine only:
   1. Set the Dialogic Parameters
      1. INTFLG to ‘1’
         
      2. NBRDNA to ‘8’
   2. Stop CALLMaster via the Control Panel\Service.
      
   3. Start CALLMaster via the Start\Programs\CALLMaster\CM Main Windows
2. If you want the system to call a number and respond to only a human:
   1. Set the Dialogic Parameter
      1. INTFLG to ‘8’
   2. Stop CALLMaster via the Control Panel\Service.
      
   3. Start CALLMaster via the Start\Programs\CALLMaster\CM Main Windows
3. If you want the system to call a number, differentiate between a human and answering machine response:
   1. Set the Dialogic Parameters
      1. NBRDNA to ‘8’;
         
      2. HEDGE to ‘Detect on TRAILING Edge’;
         
      3. INTFLG to ‘7’
         
      4. PAMDFAILTIME to ‘10’
         
      5. Close the window and SAVE the changes.
   2. Set System Parameters
      1. Record Max Silence to ‘3’;
         
      2. Close the window and SAVE the changes.

   NOTE: The ‘Record Max Silence’ parameter monitors the amount of silence required to detect end of answering machine greeting i.e. CALLMaster will require 3 seconds of silence after the answering machine greeting to play your message. If you wish that to be less, say 2 seconds, set the value to ‘2’).

It is highly recommended that you review the Sample Application - Out Dial Human/Answering Machine/Fax Detection for a quick startup.

Out Dialing Sample Applications are available for download and installation from our website Sample Applications or install from the CALLMaster CD-ROM.