Audiotex allows you to define the sequence of messages and responses that define an automated conversation.
Audiotex applications are built using a basic building block referred to as a module.
You define information modules, the way they are linked together, and valid touch tone responses.
The conversation flow can be predetermined or be based on the caller’s responses. Each module can execute a “program script”
(a set of instructions written in CALLBasic) to accomplish a desired function (e.g. access a customer record based on a Caller input key).
Enables:-
- Forms based Multilevel Tree Structure Modules - easy to learn and use
- CALLBasic Scripting for Database Connectivity
- Independent Line Operation – can support many applications on one system
- Multilingual Support – ideal for Government and International applications
- Easily combine other CALLMaster features for intelligent application customization
For more information on scripting capabilities see CALLBasic Features
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